Terms and Conditions

These terms and conditions of sale ("Terms and Conditions of Sale") apply to any order you place through the CallyCo Website at CallyCo.com or CallyCo.co.uk or any other domain which is operated by CallyCo Limited. By your placing an order through the Website you confirm you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety you must not order any product or service through the Website.

Definitions

• "CallyCo" "we", "us", "our" means CallyCo Limited, Registered Office Bourne Eau House, 30 South Street Bourne Lincolnshire, United Kingdom, Company number 05322425
• "you" "your" means you, the customer
• Website means CallyCo.com or any other domain operated by us
• "Distance Selling" means orders made exclusively via our Website, e-mail or telephone
• "product" means any item for sale on the Website.

Placing your Order

Before placing your order it is your responsibility to check the details of the order you place with us are correct, for example measurements and dimensions and that the product(s) is/are suitable to your requirements. Your order will only become binding when we have accepted it.

You may place an order by following the on-screen instructions taking you through the process. By pressing "Go to Checkout" from the View Bag page you offer to buy the products at the prices indicated as well as any applicable delivery charges.

We will notify you by email as soon as reasonably possible to confirm that we have received your order. This email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by CallyCo. Please note that acceptance of your order will only take place on dispatch of the products unless we have notified you that we do not accept your order or you have cancelled it prior to our acceptance. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if we identify a product description or pricing error, or the product is out of stock or unavailable or we are unable to obtain authorisation for your payment from your card issuer.

During the checkout process you will be asked to complete your payment details. You must complete all compulsory fields. We will collect and store your information using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Security Policy.

All card payments are subject to authorisation by your card issuer. Payment is taken when we accept your order shortly before dispatch. If your payment is not received and you have already received the products from us, you must pay for these products or return them to us in the same condition that you received them in at your own expense (except material which is cut to specific lengths – see below). You must return the items within 30 days of the date on which we cancel your order failing which we may arrange collection of the products at your expense. We reserve the right to charge you for any damage to (or other adverse interference with) any products that remain the subject of an unpaid order. All products remain the property of CallyCo until full payment has been received from you for those products. When ordering specific lengths of material, these will be cut from a roll specifically for your order. All cut material is inspected prior to despatch and cannot be returned for a refund unless there is a flaw in the material.

If we are unable to supply you with the product or service you have ordered, we will not process your order. We will notify you of this by email and, if you have already paid for the product, or service, we will refund you in full as soon as reasonably possible.

To be eligible to purchase products through this Website and lawfully enter into and form contracts with us under English Law you must be over 18 years of age, provide us with your real name, email address, telephone number and valid delivery address in the United Kingdom. Your method of payment must be acceptable to us and you must possess a valid credit or debit card issued by a bank acceptable to us.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions of Sale to any third party at our discretion.

CallyCo may at their discretion accept an order for delivery to locations outside the UK subject to customs, legal, regulatory and practical restrictions. Any order accepted will incur additional delivery charges. If an order is placed from outside the UK and accepted it is your responsibility to comply with local laws applicable.

You have the right to cancel your order within 7 days following delivery with the exception of specifically cut fabrics. Products purchased through this Website must be returned at your expense by post to CallyCo Limited, Returns Department, Bourne Eau House, 30 South Street, Bourne, Lincolnshire PE10 9LY

In addition we offer a goodwill returns policy on any products which are not specifically cut fabrics (this does not affect your statutory rights under the Distance Selling Regulations). If you are not entirely satisfied with a product, you may return the eligible Product within 14 days of receipt by post. We are not able to make refunds for fabrics which have been cut to length.

Goods must be returned to us within 14 days of receipt, complete in the original packaging, with proof of purchase and in a resalable condition. We recommend that you use a recorded delivery service if returning goods as we cannot be responsible for any loss or damage caused to goods in transit. If products are lost or damaged in transit we reserve the right to charge you (or not to refund any amounts attributable) to such loss or damage.

Once we have received the products you wish to return to us, a refund for the agreed amount will be credited to the original method of payment. Please allow 14 days from our receipt of the products for this process to be completed.

Your rights under the Distance Selling Regulations

You must inform us within 7 days commencing from the date after receipt of the products that you wish to return them.

Delivery

Provided your products are in stock, we aim to deliver your order quickly and reliably. Our orders are usually dispatched within 5 working days of acceptance of your order. However we cannot at any time during the order stage guarantee delivery times. Any delivery dates specified are estimates only and time for delivery shall not be made of the essence. We offer a Standard Delivery service or UK Next Day Delivery services the charges for which are:

• For orders delivered to Mainland UK and Northern Ireland (Post codes are required without exception) our postage packaging and delivery charges are £4.95
• FREE postage for orders of £70 or more (applies to Standard Delivery Only)

• If you order by 11.30am, Monday to Thursday, you will receive your goods the next day.
• We do not deliver on a Bank Holiday. Orders placed on a Bank or Public Holidays will be delivered 2 working days later.
• The cost of Next Day Delivery is £9.95.
• Free Delivery promotions do not apply to Next Day Delivery service.
• Next Day Delivery is available to mainland UK residents only. Unfortunately, we are unable to offer this service in the Scottish Highlands, Channel Islands, Islands and Northern Ireland and at certain peak trading periods during the year.

We carry the risk of loss or damage to the Products until you receive them and we have been paid in full. Thereafter the Products belong to you. If you return the Products to us for any reason, they will become our property and be at our risk from the time we receive them.

CallyCo may at their discretion accept an order for delivery to locations outside the UK subject to customs, legal, regulatory and practical restrictions. Any order accepted will incur additional delivery charges. If an order is placed from outside the UK and accepted it is your responsibility to comply with local laws applicable.

Product descriptions

We have taken reasonable precaution to try to ensure that all products quoted on the Website are fairly described and accurately priced. Orders will only be accepted if there is no material error in either the description of the goods or services or their prices as advertised on this Website. Please note that whilst we try to display the colours of the products accurately, the colours of the products you see will depend on your monitor and we cannot guarantee that your monitor will accurately reflect the true colours of the product on delivery. Please note that in the event of an error being identified, subject to your statutory rights, non acceptance of your order by CallyCo may occur.

Some of our fabrics may be a one off and also there can be small variations from one roll of material to another of the same product and it may not be possible therefore to reorder the exact same fabric. Please ensure you order sufficient material for all your needs. We are not responsible for any variations which add to the unique quality of the Product including (but not limited to) product colour and or shade varying from one batch to another.

Prices, Payment and VAT

All prices are in correct at the time of entering but may change due to circumstances beyond our control such as variations to the rate of VAT or inadvertent clerical error. VAT is included in our pricing. In the case of orders made by Companies in the EU but outside the UK or to non-EU countries by individuals VAT will not be applicable unless ‘the enjoyment’ of the Products are in the UK. In order to process these orders, manual intervention will have to take place by Customer Services in order to provide a credit for the VAT charged. In order to receive the credit a valid EU VAT number will be required by EU companies. Delivery charges are additional.

All of our Products are priced in Pounds Sterling (GBP). We accept payment by credit or debit card provided this belongs to you and is registered to you at your address. All credit/debit card holders are subject to validation checks and are authorised by the card issuer. If for whatever reason your card is not authorised by the card issuer we will not be liable for any delay or non-delivery.

About this Website

This Website is owned and operated by CallyCo Limited and the contents displayed on this website are solely for the purposes of promoting CallyCo’s products and services available in the UK. You must only use this website for lawful purposes and cannot use it in any way that infringes the rights of any other person or in a way which restricts or inhibits anyone else’s enjoyment of the Website. Any information which you download and print must be used solely for your own purposes use and you may not without our prior written consent

• Copy, reproduce, use or otherwise deal with any content on the Website
• Modify distribute or re-post any content on the website for any purpose
• Reproduce, crawl, frame, link to or deep-link into this Website on or from any other websites
• Use the content of the Website for any commercial exploitation whatsoever

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of this Website and the purchase of Products from CallyCo. If any provision in these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of these Terms and Conditions by CallyCo shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other Terms and Conditions.

We may for whatever reason refuse to supply goods to any person and may withdraw products from the Website at any time without being liable to you or any third party by reason of such refusal, withdrawal of products or for the removing or editing content of products on the Website. Our total liability for any claim whatsoever howsoever arising shall not exceed the total of the goods supplied including postage costs, neither shall we be liable for any consequential loss whether arising from a breach of duty in contract or in any other way. Your statutory rights are not affected by this statement.

ALL RIGHTS RESERVED. All rights, including copyright, database rights, trademarks and other intellectual property rights, in all material and/or content of this Website including pictures designs photographs written text and logos are owned by or licensed to CallyCo. The copying reproduction modification or distribution of any of the material on this website is strictly prohibited.